Privacy Policy

1. Information We Collect

When you use Zalient Events, we collect information you provide directly, including your full name, email address, phone number, and any other information you submit through forms on our platform. When you purchase tickets, we also collect payment-related information necessary to process your transaction.

2. How We Use Your Information

We use the information we collect to:

• Process ticket purchases and generate QR codes for event entry
• Send you order confirmations and ticket details
• Verify your identity at event check-in via QR scanning
• Provide customer support and respond to inquiries
• Improve our platform and develop new features
• Send important service-related communications

3. Information Sharing

We share your information with event organizers (organizations on our platform) solely for the purpose of managing your ticket and event attendance. We do not sell your personal information to third parties. We may share information when required by law or to protect our legal rights.

4. Data Security

We implement appropriate security measures to protect your personal information. Ticket QR codes are cryptographically signed using HMAC-SHA256 to prevent tampering. Payment processing is handled server-side with amount verification to ensure transaction integrity.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order and ticket data is retained for record-keeping and may be soft-deleted rather than permanently removed to maintain audit trails.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. You may update your profile information at any time through your account settings. To request data deletion, please contact us using the information below.

7. Cookies and Tracking

We use essential cookies and local storage to maintain your authentication session (JWT tokens). We do not use third-party tracking cookies or advertising trackers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].